Privacy Policy

1. Who we are

This website is run by WB Painting & Decorating, a painting and decorating business based in Eastbourne, East Sussex. William is responsible for the personal information collected through this website. In this policy, "we", "us" and "our" mean WB Painting & Decorating.

If you have any questions about this policy or how your information is used, call William on 07522 180483.

2. What information we collect

We only collect the information you choose to give us. This includes:

• Contact form details: your name, phone number, email address (if you give one), the service you are interested in and any message you write.
• Phone and WhatsApp: if you call or message William, we will see your phone number and anything you tell us.
• Technical information: when the page loads, third party services used on this website (see section 5) may receive your IP address and basic device and browser details.

3. How we use your information

We use your information to:

• reply to your enquiry and arrange a visit or quote;
• carry out any work you ask us to do;
• keep the records we need to run our business and meet legal obligations.

The legal bases we rely on are taking steps at your request before entering into a contract, performing a contract with you, our legitimate interests in running and promoting our business, and compliance with legal obligations. We do not use your information for automated decision making, and we do not sell it.

4. Who we share it with

We only share your information with the services we need to run this website and respond to you:

• Formspree: our contact forms are processed by Formspree, which receives what you type into the form and passes it on to us. Formspree may process data outside the UK. You can read their privacy policy at formspree.io.
• Google: this website uses Google Fonts and an embedded Google Map. Google may collect technical information, such as your IP address, when these load.
• WhatsApp: if you choose to message William on WhatsApp, that conversation is handled by WhatsApp under its own terms and privacy policy.

We may also share information if we are legally required to.

5. Cookies and third party content

This website does not use analytics or advertising cookies. The embedded Google Map and Google Fonts are provided by Google and may set cookies or collect information under Google's own policies. If you would rather not load them, you can block third party content in your browser settings.

6. How long we keep your information

We keep your information only for as long as we need it to deal with your enquiry and any work that follows, and for as long as the law requires us to keep business records. After that, we delete it.

7. How we keep it safe

We take sensible steps to keep your information secure and we only use it for the reasons set out in this policy. No online service can be guaranteed completely secure, so please avoid sending sensitive information such as bank details through the contact form.

8. Your rights

Under UK data protection law you have the right to:

• ask what personal information we hold about you and get a copy of it;
• ask us to correct anything that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use it;
• object to us using it, including for our legitimate interests;
• ask for your information in a portable format.

To use any of these rights, call William on 07522 180483 or message him on WhatsApp.

9. Complaints

If you are unhappy with how we have handled your information, please talk to us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.